1E Tachyon – Realtime endpoint management review

As a few people may know, some years back I ran an MSP (Managed Service Provider). In essence, small companies would outsource their IT needs to us, whether it was hardware, networking, software licensing or support. It generally proved to be cost-effective to do this, rather than each company needing a full internal IT support desk.

It was quite exciting, and I built up relationships with various vendors & providers. Attending exhibitions & conferences was always great, especially with the free SWAG that could be collected! Although having moved away from working in the MSP space a while back, I do still keep my eye out, attend some exhibitions, etc. It’s always great to see what new offerings are on the market, especially as I’m able to include suggestions for clients in holistic solution projects.

Which brings me on to 1E…

Let me start off by saying that I haven’t previously come across the Tachyon offering from 1E before, but having now watched a webinar around their v8 release, I’m decently impressed.

Having worked in the IT industry (in a number of different capacities across the years) I know that’s it’s vital for any organisation to understand what’s going on. That’s not being just system or application focused, that’s also including the employees & staff.

Especially in today’s world, where so many different things can be happening, it’s absolutely vital that employees are now considered vital & key to practically all decisions that an organisation can make.

Of course, there are a wide number of challenges that todays ‘work from home’ workforce has, which traditionally were never around. From coping with needing to use home broadband connections, to not having IT support easily available for issues, there are modern challenges that not only need to be faced, but need to be worked on pro-actively.

The Tachyon strapline is that it’s not enough to observe a problem (ie be reactive to it), it’s absolutely key to be able to be pro-active with issues, & try to help before they actually cause problems.

With the monitoring capabilities that Tachyon V8 has, it’s clear to see what a differentiator it’s likely to be in the current marketplace.

Some of the key capabilities are:

• Being able to send announcements out to the workforce, and tailor these for specific groups
• Giving employees the ability to interact with announcements, providing feedback & other information needed
• Monitoring employee wellness, such as identifying if employees are working more hours than they should be, and then checking if everything is alright with them
• Interfacing with existing ITSM software suites, to ensure that IT has the relevant support systems in place

The aim is really to be the platform to manage the digital employee experience, to enable and empower organisations holistically across everything that they’re doing.

Take rolling out new software, for example:

• IT can engage with users to get their feedback on the proposed system. With this, they can ensure that hardware will be compatible, as well as identify prospective ‘Early Adopters’ as well as ‘Detractors’
• Entire campaigns can be constructed to target each group with relevant information
• Initial rollout phases can be offered to those employees who are most interested in the software. This can then be used to gauge effectiveness, and identify any issues
• Automated installation options for users, directly managed from within Tachyon 8
• Satisfaction surveys to get feedback on how the process went, find out any issues or bugs, and work out how satisfied users have been with the overall process

With easy to use management dashboards, information is presented clearly & allows IT the capabilities to drill down into the information gathered.

But the product doesn’t offer just the above. There are many other capabilities, such as monitoring network devices to ensure that they’re working properly, and interacting correctly with the network. There are also options to carry out SAAS monitoring, where existing SAAS systems can be checked to ensure that they’re up and running, and not giving any issues.

All in all, Tachyon V8 looks to be a really amazing product, being able to give organisations the ability to focus on seeing what’s going on, understanding the metrics being gathered, and being able to then move forward to action changes on them