With all of the functionality that has recently been released for Dynamics 365, I’ve been taking a look into the Omnichannel capabilities, and what it brings to enable clients and their customers from a technology standpoint.
I feel that this is really going to be a major benefit to many different sectors, and will allow users to benefit majorly in being able to retain and grow their customer base, through the general customer experience and behaviour.
The video below is the start of a new series in which I’m going to go deep into what Omnichannel actually is, how it works, and the capabilities that it brings.
Interesting post. I look forward reading your blogs about omnichannel. It’s an interesting concept. A few years ago everyone was talking about multi-channel marketing but nowadays you don’t really hear that concept used frequently. Omnicannel is very important for digital marketing and giving the customer a sense of the same level of quality service no matter the mode of communication.
You might be interested in my blog where I examine various Office 365 and Dynamics 365 integrations to facilitate more efficient and effective marketing automation, see https://stirna.is.
Feel free to take a look at the other Omnichannel articles at https://thecrm.ninja/omnichannel-for-dynamics-365/. There’s definitely interest in the product, with it picking up in the last 6 months.